SMART SERVICE

 AUTO / MARINE / RV / CYCLES

 IN-DEALERSHIP / WEBINARS / SEMINARS / ACG UNIVERSITY

Eight Habits of Highly Successful Service Advisors

1. ACG'S Exculsive Appointment Process: Every eighteen minutes (18-36-54) with no more than 3 customers per Advisor per hour.

2. Daily Action Plan:  Each Advisor reviews History, Recalls, Declined Services, Special Order Parts, Maintenance Needs and makes notes on a Pre-Write R.O. with each Appointment the day before the customer arrives for service. 

3. Meeting & Greeting: Train and prepare each Advisor how to properly Meet and Greet each customer on the phone or in person. 

4. Listening Skills/Prime Item: Train each Advisor on the proper listening skills and how to indentify the customer's prime items through asking the right questions. 

5. Walk-Around/Multi-Point/DAB a Lube: Train each Advisor on the proper Walk-Around, Multi-Point, DAB a Lube techniques as well as finding commonality with each customer to build a relationship with trust. 

6. Menu Presentation: Train Advisors on how to present a menu using features and benefits. 

7. Customer Promise: Train Advisors on how to properly prepare and review repairs or maintenance needed as well as time needed to complete the vehicle. 

8. Close The Sale: Train Advisors on how to properly ask for the sale. 

Have a Question: ASK Guy!

800-536-5785